We want you to have a smooth shopping experience. Please review our return and refund policy below.

Overview

  1. Eligibility for Returns

Returns are accepted only if products are received in damaged, defective, or incorrect condition.

Products must be unused, unopened, and in their original packaging to qualify for a return.

Requests for returns must be made within \[7–10 days] of delivery.

2. Non-Returnable Items

Due to the nature of tea and consumable goods, we cannot accept returns for opened or used products.

* Items purchased during clearance or promotional sales may not be eligible for returns.

3. Return Process

To request a return, please contact our support team at \[Insert Email/Phone]. Provide your order number, reason for return, and photos if applicable.

 Once approved, you will be guided through the return shipping process. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

4. Refunds

Refunds will be issued to the original payment method once the returned item is received and inspected.

Refunds may take \[5–10 business days] to reflect in your account, depending on your bank or payment provider.

 5. Exchanges

At this time, we do not offer direct exchanges. If you need a different product, please place a new order.

 6. Contact Us

For any questions regarding returns or shipping, you may contact us at:

917860232323

contact@shreetulsitea.com